9 Small User Experience Details Most Websites Miss (by uxmovement.com)
Designing a website that gives users a pleasant experience requires attention to detail. But there are so many aspects to designing a website that it’s hard to remember all the details needed to make...
View ArticleLook Into the Crystal Ball: 2014 Digital Marketing Predictions (by Allison...
The year 2013 was one of big data, branded content and mobile marketing. So, what will 2014 bring? Brand preferences will continue to erode, which will make the competition for their attention even...
View ArticleIs your brand low or high maintenance? What’s your CES? (by Stan Phelps)
There is a big difference between Customer Experience and Customer Service. Customer Experience (CX) is broad. CX is how your customers perceive their entire set of interactions with your company....
View ArticleA Look Back: 5 Customer Experience Trends from 2013 (by Noreen Seebacher)
Customer experience management has never been more comprehensive or sophisticated. And that’s a good thing because customers have never been more demanding, connected or empowered — realities that...
View Article[Ebook] Download your free copy of – Customer Experience Predictions 2014 – now!
I believe that when you align people with their passions, that is the breeding ground for innovation and magic. - Chantel Botha, Brandlove South Africa That was really my objective with being the...
View ArticleKeeping your business commercially competitive in 2014 (by Mike Vacy Lyle)
During last quarter of 2013, the FNB/Bureau of Economic Research Consumer Confidence Index concluded that a number of factors such as: lost wages during strikes, higher household tax burdens and a...
View ArticleA Model of #Brand (by dubberly.com)
This diagram is a model of brand, a term often used in business, marketing, and design. The diagram attempts to present a comprehensive model of brand and to unpack the meaning of the term by...
View Article[Video] What Every CEO Needs to Know About UX with Dr. Eric Schaffer (by...
What every CEO needs to know about creating a user experience practice with Dr. Eric Schaffer. Download the related white paper at http://www.HumanFactors.com/CEOVideo.asp CEO’s are going through a...
View Article26 user experience axioms to believe in (by Chris Lake)
I wanted to share this excellent presentation on the theme of user experience axioms, which has been compiled and – in the spirit of the subject – iterated by Erik Dahl. There are currently 26 UX...
View ArticleThe A-Z of UX design principles from the big tech firms / experts (by Chris...
I was genuinely blown away by the simplicity and usability of the government’s GOV.UK website, when it relaunched last year. The new site was underpinned by 10 design principles, which the web team...
View Article[Video] What is UX Design? (by citak.com.au)
This is a great video which discusses what UX design is in relatively simple terms. We meet many visual designers who think they are UX designers but this discipline is more specialised than you might...
View Article[Presentation] How to Wow Effect Your Customers ? (by Laurent Adde)
As we entered the age of the (connected) customers it has become strategic to deliver a great customer experience. Emotion is the key to create a unique experience and engage your customers. How to...
View ArticleGrab an amazing offer, to attend the only Customer Experience Event in Cape...
Brandlove managed to beg, steal and borrow an amazing 40% discount from the event organisers for all our loyal supporters to attend the 2014 CEM Africa Summit taking place during May 2014 in Cape...
View Article[Video] Creating Intangible Value (by Matthew May)
Onstage at Daymon Worldwide conference on innovation.
View ArticleFruit of the Vine: The Race to Conquer the Six Second Video Platform (by Joe...
There’s a lot to be said for Vine’s meteoric rise into the pantheon of Social Media success stories. The six second movie sharing app, which was bought by Twitter back in October 2012, has certainly...
View ArticleHow to Create a Memorable Customer Experience (by Juan Pablo Castro)
A question for you… What’s one of the single most important points to focus on for short-range and long-term success in your online marketing? The answer? Customer experience. Giving your customers...
View ArticleThe Future Of Marketing: A Little Less Campaign And A Little More Action (by...
This article is by Stan Phelps, a regular contributor to Brandlove, an author, keynote speaker and experience architect. He is the founder of 9 INCH marketing, a consultancy that helps brands obtain...
View ArticleCustomer service skills you need (Andrew Gori)
Today’s customer service involves much more than a conversation on the phone. For the past few years, web, email, chat, and social media have been important channels for customers. Soft skills...
View ArticleMeasuring The Customer Experience Requires Fewer Questions Than You Think (by...
A formal definition of customer experience, taken from Wikipedia, states that customer experience is: “The sum of all experiences a customer has with a supplier of goods or services, over the duration...
View Article26 user experience axioms to believe in (by Chris Lake)
I wanted to share this excellent presentation on the theme of user experience axioms, which has been compiled and – in the spirit of the subject – iterated by Erik Dahl. There are currently 26 UX...
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