[Killer Infographic] LinkedIn: May the Force Be With You (by Marcela De Vivo)
As Linkedin grows, you really can’t keep waiting to become active on Linkedin. Whether you start using their newly released publishing platform, or work networking into your daily routine, it’s time to...
View Article[Video] Standard Bank’s Journey Towards World Class Customer Experiences (by...
Learn about how to effectively lead an organization towards institutionalized UX in this interview featuring Human Factors International’s CEO, Dr. Eric Schaffer, & Standard Bank of South Africa’s...
View Article7 Customer Service Lessons from Amazon CEO Jeff Bezos (by Kevin Baldacci)
The latest results from the American Customer Satisfaction Index reveals Amazon.com as the reigning and undisputed champ in both Internet retailing and across the entire department in overall customer...
View ArticleMeasuring The Customer Experience Requires Fewer Questions Than You Think (by...
A formal definition of customer experience, taken from Wikipedia, states that customer experience is: “The sum of all experiences a customer has with a supplier of goods or services, over the duration...
View ArticleCustomer service skills you need (Andrew Gori)
Today’s customer service involves much more than a conversation on the phone. For the past few years, web, email, chat, and social media have been important channels for customers. Soft skills...
View ArticleThe Future Of Marketing: A Little Less Campaign And A Little More Action (by...
This article is by Stan Phelps, a regular contributor to Brandlove, an author, keynote speaker and experience architect. He is the founder of 9 INCH marketing, a consultancy that helps brands obtain...
View ArticleHow to Create a Memorable Customer Experience (by Juan Pablo Castro)
A question for you… What’s one of the single most important points to focus on for short-range and long-term success in your online marketing? The answer? Customer experience. Giving your customers...
View ArticleFruit of the Vine: The Race to Conquer the Six Second Video Platform (by Joe...
There’s a lot to be said for Vine’s meteoric rise into the pantheon of Social Media success stories. The six second movie sharing app, which was bought by Twitter back in October 2012, has certainly...
View Article26 user experience axioms to believe in (by Chris Lake)
I wanted to share this excellent presentation on the theme of user experience axioms, which has been compiled and – in the spirit of the subject – iterated by Erik Dahl. There are currently 26 UX...
View ArticleMeasuring The Customer Experience Requires Fewer Questions Than You Think (by...
A formal definition of customer experience, taken from Wikipedia, states that customer experience is: “The sum of all experiences a customer has with a supplier of goods or services, over the duration...
View ArticleCustomer service skills you need (Andrew Gori)
Today’s customer service involves much more than a conversation on the phone. For the past few years, web, email, chat, and social media have been important channels for customers. Soft skills...
View ArticleThe Future Of Marketing: A Little Less Campaign And A Little More Action (by...
This article is by Stan Phelps, a regular contributor to Brandlove, an author, keynote speaker and experience architect. He is the founder of 9 INCH marketing, a consultancy that helps brands obtain...
View ArticleHow to Create a Memorable Customer Experience (by Juan Pablo Castro)
A question for you… What’s one of the single most important points to focus on for short-range and long-term success in your online marketing? The answer? Customer experience. Giving your customers...
View ArticleFruit of the Vine: The Race to Conquer the Six Second Video Platform (by Joe...
There’s a lot to be said for Vine’s meteoric rise into the pantheon of Social Media success stories. The six second movie sharing app, which was bought by Twitter back in October 2012, has certainly...
View Article[Video] Creating Intangible Value (by Matthew May)
Onstage at Daymon Worldwide conference on innovation.
View ArticleGrab an amazing offer, to attend the only Customer Experience Event in Cape...
Brandlove managed to beg, steal and borrow an amazing 40% discount from the event organisers for all our loyal supporters to attend the 2014 CEM Africa Summit taking place during May 2014 in Cape...
View Article[Presentation] How to Wow Effect Your Customers ? (by Laurent Adde)
As we entered the age of the (connected) customers it has become strategic to deliver a great customer experience. Emotion is the key to create a unique experience and engage your customers. How to...
View Article[Video] What is UX Design? (by citak.com.au)
This is a great video which discusses what UX design is in relatively simple terms. We meet many visual designers who think they are UX designers but this discipline is more specialised than you might...
View ArticleThe A-Z of UX design principles from the big tech firms / experts (by Chris...
I was genuinely blown away by the simplicity and usability of the government’s GOV.UK website, when it relaunched last year. The new site was underpinned by 10 design principles, which the web team...
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